In this 3rd edition of Engaged with have a special treat for you. We have managed to pin down the hard working and friendly Carolyn Myers. We ask her the hard hitting questions about where she comes from and we delve deep to find out what makes her tick. So get comfortable and read on!

Engaged: Can we ask how old you are?

Carolyn: 25

Engaged: Tell us a bit about  your background?

Carolyn: I was born in New Jersey, USA and lived in Florida when I was younger.

My family moved to Australia in the 1990’s and have lived in the South West

Sydney area ever since.

Engaged: Whats your job role at Telcoinabox?

Carolyn: My role within Telcoinabox is Product Manager. My role as Product manager is to manage the lifecycle, pricing and competitive positioning for all Telcoinabox products & services to support Telcoinabox’s strategic objectives & purpose.

Engaged: Family Members?

Carolyn: Mother, 1 older sister, 3 dogs, 2 fish, and 1 ferret

Engaged: Any Interests/hobbies we should know about?

Carolyn:  Music. I am a performance and competitive player in a Scottish Pipe band called Southern Cross Pipe and Drums. I play the drum and I also teach music and kit drumming.

Engaged: Previous career experience?

Carolyn: My past employment covers a wide variety of roles. Once I completed schooling I started out in Admin/Office roles in the financial sector. Prior to joining the Telcoinabox Team I spent 5 years working with a company called Giesecke & Devrient in their Telecommunications & Banking division assisting in managing our corporate accounts who where Optus, Vodafone, other small MVNO’s and CBA/ANZ .

Engaged: How have you found Telcoinabox so far?

Carolyn: My roles undertaken so far within Telcoinabox have been both challenging and exciting. TIAB has enabled me to grow so much in the last 2 years since starting as a Stepping Stone/Customer Service Representative, to Client Support Team Leader and finally to Product Manager. The amount of knowledge I have gained over this time is unbelievable, however in saying that I am also learning new things everyday which keeps me interested and enthusiastic. That’s Telco for you!

Engaged: What makes Telcoinabox different?

Carolyn: It would definitely be the people and our purpose. The Telcoinabox team is young, dynamic and passionate about the work and the people who they work with. I see this every day through the Managers, Team Leaders and Team Members. Also, our partner carriers and service providers are so important to our business, it is a great experience to be able to deal with such a wide range of people and businesses. The Telcoinabox purpose has improved the business in so many ways as everything we undertake and challenge ourselves with must fit into our “reliable support framework”. If it doesn’t fit, it ain’t good enough!

Engaged: What do you hope to achieve in your time here?

Carolyn: There is so much that is happening within the next 12 months with new products coming on board and I am excited to be key in launching these. I am hoping that I will be able to make these new products sellable and get our service providers excited about the opportunities that lie ahead for them. Our launch of ADSL2+ is so exciting for the business and I am looking forward to seeing our first connection go through! I am also hoping to be able to have our existing product set well defined, documented and profitable and ensure that our team’s and service providers have access to detailed product training and support. That, as well as world domination.

Engaged: How do you think you will do that?

Carolyn: A lot of caffeine ! I know that I have the support of some fantastic people within the company as well as our carrier partners.

Engaged: 3 albums you cannot live without and why?

Carolyn: Year Zero by Nine Inch Nails, OK Computer by Radiohead & Revolver by The Beatles. However this list of albums will be completely different in a week’s time. It always changes.

Engaged: What makes you tick?

Carolyn: I think I am pretty balanced. I am open to other people’s opinions, experiences and friendships. I enjoy my music and love exploring new things. Basically, I like to keep busy.

Engaged: Has listening to Claire’s (Claire Smith - National Operations Manager) music all day had a negative impact on you? Physically or Mentally?

Carolyn: Mixed results I would say. I really enjoyed the time just before Xmas holidays when the only music I was hearing was cheesy Christmas albums from struggling pop singers – Bliss! I also recall a Christmas Carol by the Spice Girls in there which I don’t think I will ever recover from! 

Engaged: What thing pee’s you off the most in life? 

Carolyn:  I would have to say (in no particular order) paying tax, having shopping bags break open when walking down the street, being lied to, waking up early and Cityrail.
 

Author: Bill Kang
Email: bill@telcoinabox.com