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Systems

What you get – Telcoinabox Systems

No matter what you choose from our fully customised services, every part of the telecoms offering is under your brand. Your current customer or member base is your ticket to successfully selling Telcoinabox products. With our unique and efficient support system, you’ll see how lucrative and easy it is to offer smooth, seamless telecommunications for an ongoing revenue stream.  As a wholesaler, you’ll receive complete infrastructure and set-up to hit the ground running as a fully operational telecommunications company.

Complete ‘end to end’ Wholesale system

Clients can choose any aspect of the ‘managed wholesale’ service that allows them to market and sell their branded telecoms product to clients/members while Telcoinabox manages the customer service, technical support and all other back end functions.

Our customer management systems play a critical role in providing our wholesalers with an advantage in the telecommunications market.  That’s the reason Telcoinabox continues to invest significantly in its partnership with Utilbill to create and continually improve one of the world’s most advanced customer management and billing systems. It has been designed to seamlessly integrate into all our major telecoms suppliers including all of our carriers and payment houses resulting in less administration for you.

We’ll ensure you get complete visibility into each customer account. This access is assured regardless of client level of day-to-day involvement. Our systems bill each end user (your customer) under your name with payments processed at our end with integrated reporting for you to easily see and reconcile.

The best way to see how the Telcoinabox system helps drives business growth is to give us a call and ask us to take you through a demonstration.  For a quick preview, you can click through the screen shots below.

To see Utilibill in action, click on any of the views below

Choose a view

  • Customer Details
  • Manage services
  • Customise bills
  • Your dashboard
  • View scorecard

Customer Details

The 'Customer Details' screen shows basic contact and service information for your customers. It is through this screen that new accounts are set up and also includes such things as inputting the sales agent, selecting the customer's specific plan and setting of secure passwords for customer's to view their own bills online.

Manage services

The 'Manage Services' screen details each of the services that the customer has as well as being the section that allows users to make any changes or query any particular service. This may include such things as adding voicemail to a mobile, adding line hunt to a small businesse's landline set up, or simply seeing if a broadband service has been connected. As Utillibill 'speaks' directly to our carriers this information is real time and allows our clients to feedback relevant and timely information back to their own customers and ensure high levels of service are provided to the customer at all times.

Customise bills

The 'Bill Set Up' screen allows users to customise their customer's accounts and ensure the customer receives their bill in the way they want it. Choices include such things as whether to include full itemisation of all calls or just a summary, departmentalization to allow businesses to monitor the spend of particular divisions or states, email billing only, a longest or most expensive phone call report as well as a variety of other useful reports also available in easy to read graph formats.

Your dashboard

The 'Dashboard' gives our clients up to the second information in a simple, easy to read graphical format that allows them to monitor the key performance indicators of their business. The Dashboard shows our clients such things as which customer's have overdue amounts, what margins their business is currently enjoying (currently and historically) as well as information relating to 'unbilled' revenue at any point during the month.

View scorecard

Part of the 'ScoreCard' reporting feature within the DashBoard allows telcoinabox clients to see trends and view with simple graphical imagery such things as revenue vs margin, customers added vs customers lost, amounts collected vs targeted collections amount.

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Key features

Below are just a few key features so you can better understand what can be achieved all through one interface in your home, office or on the road – all through one single interface provided by Telcoinabox.

ACTIVATION

  • Activate new customers for all products (calls and lines, mobile or broadband)
  • Check status of pending customer orders
  • Bar or Disconnect Services

CUSTOMISATION & BUNDLING

  • Add new products to existing accounts
  • Add customer rate plans
  • Customise a single customer’s rate plan
  • Customise customer’s bill format

BILLING & SELF SERVICING

    • Take customer payments
    • Set up Direct Debit
    • Set up sales agents
    • View customer spend and payments
    • An online service that allows customers to view and analyse their bill without bothering you

CUSTOMER SUPPORT

  • Log a ticket for help from any of the Telcoinabox support teams
  • Set calendar reminders for items requiring action in the future
  • Log a contact note on customer’s accounts

REPORTING & OPTIMISING

  • ‘Management Reports’ for such things as total revenue, total cost and total margin
  • Detailed aged receivables report
  • High usage/spend report
  • Unbilled spend report
  • Sales agents commission report
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